B2B Sales, Ordering, Delivery and Warranty
Business Customers Only
SEA Components GmbH supplies products exclusively to businesses, organizations, public institutions, universities, research institutes, laboratories and other professional customers.
We do not sell to private consumers. By submitting an inquiry or placing an order, the Customer confirms that the products are required for business, institutional, scientific or professional purposes.
Inquiry, Consultation and Quotation
Product inquiries should be sent to:
Email: tm@sea-ceyear.com
A SEA specialist provides free technical consultation and assists the Customer in selecting:
- the appropriate instrument and configuration;
- required options and accessories;
- the preferred delivery method.
Following the consultation, the Customer receives an individual commercial quotation. Unless otherwise stated, the quotation is valid for 30 calendar days from the date of issue.
Contract and Order Confirmation
Unless otherwise agreed, the contract is concluded when it has been signed by both parties and scanned copies of the signed document have been exchanged by email.
Before payment of the invoice, the Customer may cancel the order by notifying SEA Components GmbH by email.
Once the invoice or agreed advance payment has been paid, the order becomes final and is subject to:
NO CANCELLATION / NO RETURN
Delivery
The delivery method, estimated delivery time and applicable delivery terms are agreed individually and specified in the quotation or B2B contract.
The Customer bears the cost of delivery from SEA Components GmbH to the agreed delivery address.
Warranty and Defects
The warranty conditions are specified in the individual B2B contract. Unless otherwise agreed, the warranty period is 12 months from the date of delivery.
The warranty does not cover defects or damage caused by:
- improper use, storage, installation or operation;
- failure to follow the manufacturer’s instructions;
- mechanical or external damage;
- unsuitable power supply or operating conditions;
- unauthorized modification, opening or repair.
If the defect or damage was caused by the Customer, the Customer bears all inspection, repair and transport costs.
If a manufacturing or material defect covered by the warranty is confirmed, SEA Components GmbH bears the reasonable costs of warranty repair or replacement, including the required transport costs.
Mandatory statutory liability and cases involving intentional conduct or fraudulently concealed defects remain unaffected.
Personal Data Processing Policy
SEA Components processes personal data as the controller in compliance with:
- Federal Data Protection Act (BDSG);
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
Purpose of data processing:
- Responding to inquiries submitted via the contact form.
- Marketing purposes.
Your rights:
- Right to access information.
- Right to rectify data.
- Right to restrict processing.
- Right to erase data.
- Right to data portability.
- Right to withdraw consent.
- Right to lodge a complaint with the supervisory authority.